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Return Policy

Dear customers of 13 Home Live Mall, kindly take note of our exchange and refund TERMS AND CONDITIONS below:


1) Please notify the admin of any exchange or refund request within 7 CALENDAR DAYS from date of receipt of products. Refund/Exchange policy will be nullified if request is made after 7 calendar days from date of receipt.


2) Exchange Policy:

- Upon receiving your items, please check for any defects/wrong itemsย immediately.ย 

- In the event of any defects/wrong items received, customers need to inform us within 7 CALENDAR days from date of receipt of items for us to rectify the purchase

- Your item is eligible for exchange/refund within 7 CALENDAR days, please proceed to return the item(s) to our office within 7 CALENDAR days for an exchange/refund.ย 

- Should you not want to return the item in person, you may opt for a courier to send in on your behalf. Any courier fee to return the item(s) is borne on the customer's end


3) Refund Policy:

- Customers not totally satisfied with the products have to inform us within 7 CALENDAR days from date of receipt of item for return and refund

- All items must be brought down to our office within 7 CALENDAR days from date of receipt of item

- There will not be any cash refund on the spot

- Refunds can be done in the form of store credits or bank transfer only, and only on UNOPENED items

-ย Returned items must be in original, unused condition, with no additional damage, and include all original packaging

- The refund policy is STRICTLY within 7 CALENDAR days from date of receipt of item


4) Exceptions to Refunds and Exchange

- There shall be no refunds made for accessories/jewellery/crystals/sugilite purchases

- There shall be no exchange/refund for intimate wear like panties, bra and undergarments
- Any exceptions not mentioned above shall be reviewed on a case-by-case basis only


๐—ก๐—ฎ๐˜๐˜‚๐—ฟ๐—ฎ๐—น ๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐——๐—ถ๐˜€๐—ฐ๐—น๐—ฎ๐—ถ๐—บ๐—ฒ๐—ฟ โ€“ ๐—–๐—ผ๐—น๐—ผ๐˜‚๐—ฟ & ๐—ฆ๐—ถ๐˜‡๐—ฒ ๐—ฉ๐—ฎ๐—ฟ๐—ถ๐—ฎ๐˜๐—ถ๐—ผ๐—ป

We take great care in ensuring the quality of our products before delivery.

Please note that for items made from ๐—ป๐—ฎ๐˜๐˜‚๐—ฟ๐—ฎ๐—น ๐—ฟ๐—ฎ๐˜„ ๐—บ๐—ฎ๐˜๐—ฒ๐—ฟ๐—ถ๐—ฎ๐—น๐˜€, such as ๐—ฐ๐—ฟ๐˜†๐˜€๐˜๐—ฎ๐—น๐˜€, slight variations in colour and size may occur. These are natural characteristics and are not considered defects.